- After Gmail’s recent update, web users began noticing a new feature called “Smart Reply” which appears at the bottom of received emails.
- The feature generates three customized auto-replies such as “Sounds good” and “Thursday works for me” based off the context of the email received.
- So far the feature has received mixed reviews from users.
- One of the main complaints is that because the responses are auto-generated by Google’s artificial intelligence and not by actual humans, the replies don’t always convey the right tone for important emails.
Since its original launch in 2004, Gmail has continually introduced new features aimed at helping its users have the best email experience across the web. But one of the new features released during Gmail’s most recent update has some users questioning the power of Google’s artificial intelligence.
The feature, known as Smart Reply, generates three auto-responses based off the context of the email you receive. While most responses are pretty generic,such as „Sounds good“ and „Thank you,“ the feature can create more specific responses as well such as “How about 10:00 am, Thursday?”
Although this isn’t exactly a new feature — it’s been available on Android and iPhones— Gmail’s newest update finally brought it over to the web, and for many users this is their first time encountering Smart Reply.
Overall the reactions to the feature have been incredibly mixed. Some users feel that the feature is completely unnecessary.
I don’t know which of these 2 gmail „features“ I dislike the most, the creepy 3 boxes of „suggestions“ it offers as suitable replies (I know it’s an algorithm not a person but I don’t like this „hey I read over your shoulder“ vibe) or the nagging if I don’t reply. pic.twitter.com/EIVlRFoFHv
— Stroppycow (@Stroppycow) September 7, 2018
I’m going to turn off Gmail’s „Smart Reply“ now. pic.twitter.com/oEDw8o1E4G
— Tom Scott (@tomscott) June 17, 2018
gmail auto-reply shouldn’t exist but it does make me laugh sometimes pic.twitter.com/at22WjLR4l
— mapcat() (@__mapcat__) September 2, 2018
And while others enjoy using the feature, because the responses are auto-generated by artificial intelligence and not an actual human, some of the replies are tonally inconsistent.
Gmail’s getting snooty with that first suggested reply. pic.twitter.com/sYwH1bp8px
— catie (@randomfandom129) September 7, 2018
sometimes gmail suggests replies that are so straightforward, i feel like passing out just THINKING about accidentally sending one of them pic.twitter.com/RoMWQvssNM
— Erin Berger (@erineberger) September 5, 2018
— VRL (@_V_R_L_) August 29, 2018
Although Gmail does allow users to turn Smart Reply off on mobile devices under „settings,“ there is currently no way to turn the feature off on the website.
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Source: Business insider